Privacy Policy

While there is no shame in having a disease such as a substance use disorder or alcohol use disorder we recognize the importance of respecting our clients’ privacy. 

In the course of performing intervention, coaching, and educational services we can become privy to information that a family considers to be sensitive and confidential. We will only share that information as require by law or as a necessary part of providing our services. Examples include:

Authorizing Court Orders: Information may be disclosed pursuant to an authorizing court order either in a criminal or civil case. 

Officers of The Court: We may report to officers of the court relevant information such as violations of probation or of bond requirements, and we may report behavior or threats that put the person of interest or other parties at risk.

Safety: We may disclose confidential information in the event we believe that a client or other individual is believed to be at risk to themselves or others, and that by disclosing that information the risk to the client or others may be mitigated.

Treatment Providers: When we screen treatment providers, we may share relevant information with the treatment provider so they may assess whether they will accept the person of concern into their program. This information may include drugs of use, reported cooccurring disorders, demographics, insurance and financial information, family of origin (FOO) details, and other information that is deemed relevant for successful treatment. After admittance, we will present the treatment provider with one or more post-intervention reports with information that may be clinically relevant. If the patient signs a release of information with a provider for a representative of New Spring Recovery Services, information about their progress in treatment and continuing care recommendations (including logistical considerations) may be shared with the designated family representative. 

Intervention Participants: Intervention invitees and any individuals hired by the family to participate or be present during the intervention will be exposed to confidential information.

New Spring Recovery Services does not provide medical, therapeutic, or clinical services. We do not create or maintain health information and medical records; we are not classified as a covered entity under HIPAA or 45 CFR 164.520 patient information regulations. We will comply with all laws and regulations regarding the maintenance and privacy of protected health information.

At any time, a client may request to inspect, copy, change, or remove their protected health information by emailing their request to Marlyce@SoberSpring.com.

If you have any questions regarding New Spring Recovery Services privacy policies you can contact Marlyce@SoberSpring.com for more information.

Complaints: You can complain if you feel we have violated your  rights by emailing your complaint to Marlyce@SoberSpring.com.

You can file a complaint with the U.S. Department   of Health and Human Services Office for Civil Rights  by sending a letter to 200 Independence Avenue,  S.W., Washington, D.C. 20201, calling 1-877-696 6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.  

We will not retaliate against you for filing a complaint